If you notice that emails sent from Staffcloud are ending up in your spam or junk folder, there are steps you can take to ensure these emails are received in your inbox. This article provides detailed instructions to troubleshoot and resolve this issue.

Steps to Prevent Emails from Being Marked as Spam

1. Check Your Spam or Junk Folder: Locate the emails from Staffcloud in your spam or junk folder and mark them as 'Not Spam' or 'Move to Inbox.' This action helps train your email provider to recognize emails from Staffcloud as legitimate.
2. Add Staffcloud to Your Safe Sender List:
   • Open your email settings and navigate to the 'Safe Sender' or 'Whitelist' section.
   • Add Staffcloud’s email address or domain (e.g., '@staffcloud.com') to the list.
3. Create a Filter or Rule: Most email providers allow you to create rules or filters to ensure specific emails bypass spam filtering.
   • For Gmail: Go to Settings > Filters and Blocked Addresses > Create a New Filter. Enter Staffcloud’s email address or domain and choose 'Never send it to Spam.'
   • For Outlook: Go to Settings > Mail > Rules > Add New Rule. Specify Staffcloud’s email address and set it to always move to the Inbox.
   • For other providers, consult their documentation or search for '[email provider] create email filter.'
4. Check Spam Settings: Review your spam filter settings in your email client or provider. If the spam filter is too strict, adjust sensitivity to reduce the chances of legitimate emails being flagged.
5. Contact Your Email Provider: If the issue persists, reach out to your email provider for additional support. Provide them with the email headers or details of flagged emails from Staffcloud to investigate further.

Additional Tips

• Ensure your email inbox is not full, as this can sometimes cause emails to be rejected or misrouted.
• Check for any third-party email security tools that may be blocking emails, and configure them to allow Staffcloud communications.
• Regularly monitor your spam/junk folder to catch legitimate emails that may still get flagged.